Cancellations and Refunds Policy

1. Member Cancellations

If you book a training session and later decide not to attend, no refund will be issued. This applies regardless of the reason for cancellation.

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2. Club-initiated Cancellations

There may be occasions where the club has to cancel a session due to conditions affecting athlete safety, including but not limited to:

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• Flooded or unsafe conditions.

• Extreme heat where the committee judges it unsafe for athletes to train.
   

Decision timing: where possible, this decision will be made by 5pm on the day of the session, and an announcement will be sent to all members at that time.

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3. Refunds for Club-Initiated Cancellations

Where the club cancels a session under Section 2, members may request a refund for that session.

 

• Refunds will be processed at the end of each month, covering all eligible cancellations from that month.

• Refunds apply only to the standard training session fee.

• Admin fees associated with booking are non-refundable under any circumstances.

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4. How to request a refund

Members wishing to claim a refund for a club-cancelled session should contact phoenixflyersathletics@gmail.com with the session date and booking reference. Refunds will be processed in the next monthly batch following the request.

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Disclaimer

This policy applies to all Phoenix Flyers training session bookings. The club reserves the right to review and amend this policy from time to time.